Shipping & Returns
We normally ship within 24-48 hours, M-F. If by some circumstance (such as weather conditions or holidays) we do not fulfill your order within this timeframe, you will be notified and your package will ship within the next available business day.
We offer $5.99 FLAT-RATE shipping on all orders $1-$100.* Orders over $100 receive free shipping!
We opt for using US Mail when shipping, but some of our suppliers exclusively use UPS Ground or FedEx. So transit times may vary as a result.
*Note, this only applies to Continental U.S. shipping addresses.*
Transit times normally range from 2-5 days, depending on your location within the U.S.
- Pepper spray cannot be shipped via plane, only by ground (due to federal regulations)
- We do NOT offer International Shipping, solely due to the high shipping costs involved and greater possibility for fraudulent activity
- We CANNOT ship some products (e.g. pepper spray or stun guns) to certain cities and states. Please read the Laws & Restrictions page for more details
- We CANNOT ship outside the U.S. due to the legality of some of our products. Most of our self-defense products are illegal in many other countries.
- Our standard shipping method is by US Mail, unless requested otherwise.
- All shipments are insured against damage
- Tracking information will be sent to your email after your order is processed
At Stun & Run Self Defense, YOU, the customer, are our top priority. If you are not satisfied, then neither are we. We guarantee that you will be satisfied with your order. If not, we will provide a full refund on unopened items within 60 days of the original purchase, no questions asked! SHIPPING CHARGES ARE NON-REFUNDABLE. Customer will have to ship item(s) back at own expense unless item(s) are defective, in which case the item(s) in question will be thoroughly inspected for defects and you will be given a choice of a refund or store credit. We will pay for shipping on defective merchandise.
We do NOT charge a restocking fee on return merchandise, unlike many of our competitors. We want your purchase to be as hassle-free as possible, and that includes the return process!
*Pepper spray that has been opened cannot be returned*
Rather than receiving a refund, you can choose to get store credit or have an exchange for an item of equal or lesser value (you will be refunded on the difference). Store credit will be applied to your account upon your next purchase. Store credit never expires. Additionally, when returning, make sure to retain any and all packaging, instructions and accessories that came with the item. If by chance you lose anything, we will not be able to give a refund on the item in question, as it will become invalid for resale.
In order to streamline the return process and make it easier for you, we ask that you abide by the following policy: All returns must be given an RMA (Return Merchandise Authorization) number before they can be received. Please do not send any products without receiving confirmation. Anything without an RMA number will be returned to the sender, at their expense. To receive an RMA number, contact us at firstname.lastname@example.org (or call 612-217-2335). The information we will need to process the order: your invoice or order number, reason for return (optional), item(s) that you are returning, and whether you would prefer either a refund, exchange or store credit. We will give you instructions on how and where to return everything. Please allow up to 7-10 days for processing returns.
SPECIAL PRODUCTS POLICY:
TASER devices can be returned within 15 days of receipt, but merchandise must be in new, unopened condition. We cannot accept products that have been activated or where attempts to activate have been made. If you have issues with your device you must follow TASER International's returns policy.
Surveillance Equipment/Spy Cams/Body Cameras
All of our hidden cameras, surveillance equipment, and other hi-tech products are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer.
We cannot issue refunds for opened DVDs. If you are not satisfied with your DVD, you can return it for store credit.
Items in our "Tactical" section are covered by a 30 day return policy. We have specific return policies for the following items:
Apparel & Footwear - Clothing, socks and boots can be returned within 30 days only if in new, unopened condition.
Body Cameras - Body cameras can be returned within 30 days, but must include all materials and applicable software. Must be in new condition.
Body Armor - Bulletproof plates, shields and vests can be returned within 15 days. Ballistic underwear must be in new, unopened condition.
If you happen to have ANY questions at all feel free to contact us at email@example.com (or call Toll-Free at 1-844-STUNRUN) for assistance or use our contact form. If for some reason we are unable to immediately answer your questions, we have access to an expert technical support team that will be able to help. We will take down your name and number and have a technician contact you as soon as possible.
All of our products, unless otherwise stated on the website, are backed by our 2 YEAR WARRANTY against manufacturer defects. Certain items, such as stun guns, have longer warranties (typically lifetime warranties). Items that have been tampered with, abused, misused, etc. are not covered under the warranty. Products will be thoroughly inspected and replaced dependent on the overall condition of the product(s) in question.
Our special Pepper Spray Replacement Program overextends the life of the 2-year warranty we place on most products.
This is the address where you will send all returns (you will be notified via email as well):
Stun & Run Self Defense LLC
ATTN: Returns (RMA Number)
2122 Grand Ave S. APT #305
Minneapolis, MN 55405